Training

cortex


GOPASS - the winner of Best CRM Award 2015 in prestigious international competition The Loyalty Awards 2015 is operated on CRM CareCloud

GOPASS, vítěz Best CRM Award 2015 v prestižní mezinárodní soutěži The Loyalty Awards 2015, je provozován na platformě CRM CareCloud

We like DIRECT MARKETING


Today Cortex is already a big team of people who know a lot about DIRECT MARKETING and therefore they like it.

The spectrum of our direct marketing activities include services of our inbound and outbound communication centre, administration of loyalty programs, realization of direct marketing campaigns, lettershop services, production of plastic cards and printing works in the digital centre, programming of modular application CRM CareCloud and web pages.

Most of all we like looking after our clients´ loyalty programs. In this area we use all our knowledge, experience and skills. We provide all direct marketing services related to the administration of loyalty programs - with our own employees under one roof and in permanent co-operation with our clients.

During more than twenty years in the industry, we have built a large team of people. Each of us does what he or she is naturally inclined to. Those caring ones are project managers of loyalty programs and other direct marketing projects for our clients. We have many colleagues who adore information technology above all – they program web applications, administer databases and develop CRM CareCloud.

Colleagues who like communicating work in the call centre. Caring girls mostly on info lines or on the helpdesk. Predators in telesales, in all honesty, sell everything that customers are willing to buy. Technically skilled colleagues care for all the technology in the lettershop, production of plastic cards and digital print.

Come to see us and the most pleasant of our staff will make a cup of excellent Brazilian coffee for you!

CRM Carecloud


CareCloud CRM is a universal CRM solution for B2C relationships between companies and their customers. It allows us to get to know, analyze and predict the needs and wishes of customers. It also facilitates gathering and processing of information about customers and their shopping behaviour in one data warehouse - CareCloud CRM.

CareCloud CRM improves the efficiency of marketing activities. The marketing department gains flexible tools for segmentation, preparation and processing of marketing campaigns and their analyses. Sources invested into marketing campaigns bring a higher return.

Knowledge of the wishes and needs of each customer, an individual approach and building of mutual long-term relationships. These are the bases of communication which can positively influence the satisfaction and loyalty of the customer when they are well managed.

Customer Relationship Management is interactive communication, which creates above-standard quality relationships. In principle it is nothing else than to know your customer well and offer him or her something which he or she expects. It must also be sooner than the competition offers it. For these purposes we have developed the modular system CRM CareCloud.

Don’t care about the size, the system is fully scalable - the solution is for restauration, fitness or hairdresser with one employee as convenient as multinational corpor

Digital print


The digital printing of documents, including coloured personalized data. Offset printing with consequent laser personalization. Large-format print of banners and other large-format carriers, including their personalization. Production and printing of plastic cards, key tags and other identification elements. Laser printing of flat documents.

Production and coloured all-format print of envelopes. The print of variable data on envelopes. Machine completion of standard formats of envelopes. Completion of non-standard formats of envelopes. Enveloping. Wrapping into foil. Folding, perforation and inserting of enclosures into envelopes. Complete processing of parcel shipments. This all we will prepare in our digital printing centre. We hope we have not forgotten anything :-)

Our technology minimizes production and processing time. For example, the Kern 515 EasyMailer ® automatically folds the letter into the envelope, blinds it, and prepares it straight for shipment. The Bizhub PRESS C6000 is able to spill 100,000 color pages with an impressive 1200 x 1200 x 8 bit print resolution in a single day.

Plastic cards production


Plastic loyalty cards and credit cards are the basic means of enhancing the loyalty of customers and acquiring new ones. Cards create a relationship between the customer and the company, and they are a carrier of discounts, bonuses, customer´s identification or also a ticket.

According to the purpose for which the cards shall be used, it is possible to select their kind – cards as data carriers (plastic cards with a chip, with a magnetic stripe) or cards intended for the identification of a customer (cards with a signature field, personalized cards).

It is possible to combine data carriers and types of personalization on cards. They can be complemented with metallic pads and covered with glossy or matt laminate.

We provide complete solution with implementation of loyalty cards in your company. We design the concept of preparation, help with the proper technology and personalization, deliver cards to your customers and set the software for card administration system.

If you need to help with plastic cards, do not hesitate to contact us.

Call Centre


We offer the rent of a Call Centre which we can tailor to your requirements. We can also arrange a complete outsourcing of the Call Centre using our technology with our professionally trained employees.

Our company has extended the services of the international multilingual call centre. We communicate not only in Czech, Slovak and Polish, but also in Italian, German, French and English. We process calls from many various countries besides others also from Belgium, Netherlands, Italy, France, Germany, Luxembourg, Austria, Switzerland, Poland and Slovakia.

Operators are native speaker in the project´s language to which they are assigned by a call centre supervisor. Tests of language skills are a necessary part of the interview process and are followed up with regular training. Test the communication and language skills of our operators!

We offer a unique service called TAILORED CALL CENTRE which is based on the sharing of all capacities of the professional Call Centre. We will provide you with partial or complete outsourcing of technical background and human resources. You can use virtual exchange and any kind of communication you can solve with customers alone.

Loyalty programs


The spectrum of our Loyalty program services include design of the principals, benefits and loyalty scheme, services of our inbound and outbound communication centre, administration of loyalty programs, realization of direct marketing campaigns, lettershop services, production of plastic cards and printing works in the digital centre, programming of modular CRM application CareCloud and personalized web pages, analysis and Loyalty program success measuring.

Most of all we like looking after our client´s loyalty programs. In this area we use all our knowledge, experience and skills. We provide all direct marketing services related to the administration of loyalty programs - with our own employees under one roof and in permanent co-operation with our clients. Every customer is a unique original and individual.

The spectrum of our Loyalty program services include design of the principals, benefits and loyalty scheme, services of our inbound and outbound communication centre, administration of loyalty programs, realization of direct marketing campaigns, lettershop services, production of plastic cards and printing works in the digital centre, programming of modular CRM application CareCloud and personalized web pages, analysis and Loyalty program success measuring.

One to one communication keeps this fact in mind and strives to understand the wishes and needs of particular customers. By using tailored solutions we try to change prospective customers into real customers. This is the only way to achieve success and efficient valuation of money invested into Loyalty solutions.

Security policy


Cortex warrants a complex approach to security, from the development of applications and work with personal data to the level of arrangement of all services provided. We thoroughly implement security policy and comply with the strictest security standards.

The objective of security policy is to ensure maximum security and protection of intellectual property, processed information and data against theft, destruction, alteration or virus and other threats.

The solutions are administered by highly qualified and trained employees using the latest technologies and processes, whose objective is to provide a high level of security and protection of personal data. All customer data is the client´s property and in applications they are used only for purposes defined by the client.

We have moved to our new premises


We have moved to new premises! Our own premises. We are working in a beautiful and new office building built in an ecological passive standard model. And we like working here. We like preparing and realizing successful direct marketing campaigns for our clients here. Finally we have all conditions for it.

Flexible design of the offices satisfies all needs. Doubled increase of the floor allows fast and easy cabling which can be quickly adjusted to the layout of workstations. Quality illuminated space and the balanced size of windows provide a sufficient amount of natural light to the users of the building. For the needs of our employees´ children we have a completely equipped company kindergarten, where every child is well looked after.

The building is heated and cooled by heat pumps with deep drills. A unique technology of cooling and heating beams which ensures an ideal transfer of low-energy heating and cooling water is used for the end elements of heating and cooling. Slow air circulation ensures a more pleasant working environment. Garages are heated with air exhausted from the office space. All waste heat and cold are used in the recovery units for adjustment of the temperature of inlet fresh air.

Locally produced materials without high demands for transportation were used during construction. The extension of the building on the 3rd floor is built according to the principles of a passive wooden house model, where products from certified wood (FSC, PEFC) were used. The building respects material compositions of passive standard model, glass in the windows with insulating triple glazing; complete windows comply with the parameters of the standard for passive living.

This all creates pleasant working conditions for employees as well as our visitors!

Contacts


Cortex, a.s.

Phone: +420 266 610 465
E-mail: mrjs@gsvxib.gd

ICO (Identification Number): 471 256 16
DIC (VAT Number): CZ 471 256 16

Cortex, a.s. is headquartered in Prague 9, U Elektry 974/1c, 190 00, Czech Republic.