cortex

We are Joint Stock Company

We appreciate your confidence and guarantee an even higher quality of our services in the future.
That is why Cortex is changing it's legal status into a Joint Stock Company. The registered capital of Cortex Joint Stock Company has been increased to 50 million CZK.

You can count on us to provide the best service for your needs.
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We are Joint Stock Company

Colleagues who like talking work in the call centre; technically skilled ones care for all the technology in the lettershop, production of plastic cards and digital print. Come to see us and the most pleasant of our staff will make a cup of great Brazilian coffee for you!

During more than twenty years in the industry, we have built a large team of people who know a lot about DIRECT MARKETING and therefore they like it.

Each of us does what he or she is naturally inclined to. Those caring ones are project managers of loyalty programs and other direct marketing projects for our clients. We have many colleagues who adore information technology above all –they program web applications, administer databases and develop CRM CareCloud.

Colleagues who like communicating work in the call centre; caring girls mostly on info lines or on the helpdesk. Predators in telesales, in all honesty, sell everything that customers are willing to buy. Technically skilled colleagues care for all the technology in the lettershop, production of plastic cards and digital print.

The spectrum of our direct marketing activities include services of our inbound and outbound communication centre, administration of loyalty programs, realization of direct marketing campaigns, lettershop services, production of plastic cards and printing works in the digital centre, programming of modular CRM application CareCloud and web pages.

Most of all we like looking after our clients´ loyalty programs. In this area we use all our knowledge, experience and skills. We provide all direct marketing services related to the administration of loyalty programs - with our own employees under one roof and in permanent co-operation with our clients.

Come to see us and the most pleasant of our staff will make a cup of excellent Brazilian coffee for you!
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Loyalty programs

The spectrum of our Loyalty program services include design of the principals, benefits and loyalty scheme, services of our inbound and outbound communication centre, administration of loyalty programs, realization of direct marketing campaigns, lettershop services, production of plastic cards and printing works in the digital centre, programming of modular CRM application CareCloud and personalized web pages, analysis and Loyalty program success measuring.
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Loyalty programs

Most of all we like looking after our client´s loyalty programs. In this area we use all our knowledge, experience and skills. We provide all direct marketing services related to the administration of loyalty programs - with our own employees under one roof and in permanent co-operation with our clients.
Every customer is a unique original and individual.

The spectrum of our Loyalty program services include design of the principals, benefits and loyalty scheme, services of our inbound and outbound communication centre, administration of loyalty programs, realization of direct marketing campaigns, lettershop services, production of plastic cards and printing works in the digital centre, programming of modular CRM application CareCloud and personalized web pages, analysis and Loyalty program success measuring.

One to one communication keeps this fact in mind and strives to understand the wishes and needs of particular customers. By using tailored solutions we try to change prospective customers into real customers. This is the only way to achieve success and efficient valuation of money invested into Loyalty solutions.

Come to see us and the most pleasant of our staff will make a cup of excellent coffee for you!
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Security policy

Cortex warrants a complex approach to security, from the development of applications and work with personal data to the level of arrangement of all services provided. We thoroughly implement security policy and comply with the strictest security standards. The objective of security policy is to ensure maximum security and protection of intellectual property, processed information and data against theft, destruction, alteration or virus and other threats.
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Security policy

Cortex warrants a complex approach to security, from the development of applications and work with personal data to the level of arrangement of all services provided. We thoroughly implement security policy and comply with the strictest security standards. The objective of security policy is to ensure maximum security and protection of intellectual property, processed information and data against theft, destruction, alteration or virus and other threats.

The solutions are administered by highly qualified and trained employees using the latest technologies and processes, whose objective is to provide a high level of security and protection of personal data. All customer data is the client´s property and in applications they are used only for purposes defined by the client.
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We have moved to our new premises

We have moved to new premises! Our own premises. We are working in a beautiful and new office building built in an ecological passive standard model. And we like working here. We like preparing and realizing successful direct marketing campaigns for our clients here.
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We have moved to our new premises

We have moved to new premises! Our own premises. We are working in a beautiful and new office building built in an ecological passive standard model. And we like working here. We like preparing and realizing successful direct marketing campaigns for our clients here. Finally we have all conditions for it.

The building´s design along with energy saving technologies was made to provide a great working environment for the employees in the passive house standard model and simultaneously the house is environmentally friendly. Below you can find some data about the building, where we are and where we work.

Company kindergarten
For the needs of our employees´ children we have a completely equipped company kindergarten, where every child is well looked after - including fun, possibility of meals and babysitting. It´s enough to bring your child and all the rest is arranged.

Heating, cooling and ventilation
The building is heated and cooled by heat pumps with deep drills. A unique technology of cooling and heating beams which ensures an ideal transfer of low-energy heating and cooling water is used for the end elements of heating and cooling. Slow air circulation ensures a more pleasant working environment. Garages are heated with air exhausted from the office space. All waste heat and cold are used in the recovery units for adjustment of the temperature of inlet fresh air.

Lighting
The workplaces are illuminated with energy-saving LED lamps with optimized light distribution. Quality illuminated space and the balanced size of windows provide a sufficient amount of natural light to the users of the building. Space occupancy sensors and daylight sensors along with zone solution of lighting of offices brings a reduction in energy consumption. The building minimizes light pollution of the environment and also provides significant savings in operating costs.

Operational concept
Flexible design of the offices satisfies all needs. Doubled increase of the floor allows fast and easy cabling which can be quickly adjusted to the layout of workstations. The building is designed and prepared with respect to the minimal need of high investment costs related to the equipment of the interior. A centrally monitored network of electronic measuring devices is included in the basic design of the building. The operational concept allows central collection and storage of waste and material intended for recycling from the entire building. The modern system of building management ensures comfort for the service and optimal setting of all elements controlled. The operational system continuously reacts to changes, optimizes operation and significantly reduces the environmental burden of the building. Working comfort of employees for the entire day is ensured by continuous security and check of access by use of authorization with the card system in combination with biometry. Support of biological diversity (green roof, areas planted with plants) and maximal use of open space, eco- friendly and energy-efficient solutions, surfaces and equipment of the highest quality – this all ensures perfect working comfort.

Materials
Locally produced materials without high demands for transportation were used during construction. The extension of the building on the 3rd floor is built according to the principles of a passive wooden house model, where products from certified wood (FSC, PEFC) were used. The building respects material compositions of passive standard model, glass in the windows with insulating triple glazing; complete windows comply with the parameters of the standard for passive living.

This all creates pleasant working conditions for employees as well as our visitors!
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Welcome to CRM CareCloud!

CareCloud CRM is a universal CRM solution for B2C relationships between companies and their end customers. It allows us to get to know, analyze and predict the needs and wishes of customers. It also facilitates gathering and processing of information about customers and their shopping behaviour in one data warehouse - CareCloud CRM.

CareCloud CRM improves the efficiency of marketing activities. The marketing department gains flexible tools for segmentation, preparation and processing of marketing campaigns and their analyses. Sources invested into marketing campaigns bring a higher return.
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Welcome to CRM CareCloud!

CareCloud CRM is a universal CRM solution for B2C relationships between companies and their end customers. It allows us to get to know, analyze and predict the needs and wishes of customers. It also facilitates gathering and processing of information about customers and their shopping behaviour in one data warehouse - CareCloud CRM.

CareCloud CRM improves the efficiency of marketing activities. The marketing department gains flexible tools for segmentation, preparation and processing of marketing campaigns and their analyses. Sources invested into marketing campaigns bring a higher return.

Knowledge of the wishes and needs of each customer, an individual approach and building of mutual long-term relationships. These are the bases of communication which can positively influence the satisfaction and loyalty of the customer when they are well managed. Customer Relationship Management is interactive communication, which creates above-standard quality relationships. In principle it is nothing else than to know your customer well and offer him or her something which he or she expects. It must also be sooner than the competition offers it. For these purposes we have developed the modular system CRM CareCloud.
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Modular system

CareCloud CRM is a modular system, whose individual modules can be deployed according to a client´s current needs. The base of the CRM solution is a robust data warehouse which contains all relevant information from primary systems which are important for the management of business relationships with customers.
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Modular system

CareCloud CRM is a modular system, whose individual modules can be deployed according to a client´s current needs. The base of the CRM solution is a robust data warehouse which contains all relevant information from primary systems which are important for the management of business relationships with customers.

CareCloud CRM can be extended by another modules which includes modules for Administrations of Customer Accounts, Campaignes & Segmentation, Analytics & Reporting, Loyalty Program and E-shop modules.
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CRM & Account Administration

The module CareCloud for administration of Customer accounts allows administration of customer accounts and all related customer data which the central database contains. It gives clear information about purchasing behaviour, including: loyalty cards, vouchers or other rewards and benefits, as well as statuses and inclusion into segment or marketing activities with respect to individual accounts.
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CRM & Account Administration

The module CareCloud for administration of Customer accounts allows administration of customer accounts and all related customer data which the central database contains. It gives clear information about purchasing behaviour, including: loyalty cards, vouchers or other rewards and benefits, as well as statuses and inclusion into segment or marketing activities with respect to individual accounts.

The CareCloud CRM not only informs, but also allows active work on the customer account, user setting of necessary parameters and updates of selected data to the account – all with respect to the hierarchy of user´s access rights.

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Analyses & Reporting

The analytical system contains reports for evaluation of the purchasing behaviour of customers, profit and margins, geoanalytical tools, reports of success rates, reaction and the course of marketing activities. More advanced analyses allow assessment of RFM /Recency - Frequency - Monetary/ parameters. The geoanalytical module is able to compare the selected values from the point of view of regional layout in well-arranged maps and item analyses clearly analyze the shopping cart.
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Analyses & Reporting

The analytical system contains reports for evaluation of the purchasing behaviour of customers, profit and margins, geoanalytical tools, reports of success rates, reaction and the course of marketing activities. More advanced analyses allow assessment of RFM /Recency - Frequency - Monetary/ parameters. The geoanalytical module is able to compare the selected values from the point of view of regional layout in well-arranged maps and item analyses clearly analyze the shopping cart.

Besides these basic analytical tools, CareCloud CRM allows users to create ad hoc reports in its analytical module, for whose creation all items from the data warehouse, including the data from primary source systems, can be used. The user simply chooses a combination of any selected data from the data warehouse, determines the type of output set and, based on the assessment of results, simply prepares the consequent marketing activities.
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Campaigns & Segmentation

The module CareCloud CRM Campaigns & Segmentation allows simple preparation of data for realization of the campaign based on the definition of parameters and selected criteria of the segment selected. The defined segment can be consecutively used for the creation of a DM campaign communicated by post, e-mail or through SMS and the selected information can be distributed also by using personalized web pages or through social networks.
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Campaigns & Segmentation

The module CareCloud CRM Campaigns & Segmentation allows simple preparation of data for realization of the campaign based on the definition of parameters and selected criteria of the segment selected. The defined segment can be consecutively used for the creation of a DM campaign communicated by post, e-mail or through SMS and the selected information can be distributed also by using personalized web pages or through social networks.

The module Campaigns is able to test sending and displaying of prepared DM communication, send the campaign with the selected priority and consequently evaluate its success rate by comparison with the purchasing behaviour of unaddressed groups. CareCloud CRM is able to choose the segment which will best react to the selected way of marketing communication according to various criteria. It facilitates user preparation thanks to saved templates and makes the campaign faster and easier.

CareCloud CRM has a direct connection to SMS gate and there are also modules for communication with web applications or Facebook by using web services at disposal.
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Loyalty & Administration

The module CareCloud Loyalty program is a superstructure to the administration of the loyalty program within the company CRM solution. The module allows operation of functionalities and parameters of the loyalty program.
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Loyalty & Administration

The module CareCloud Loyalty program is a superstructure to the administration of the loyalty program within the company CRM solution. The module allows operation of functionalities and parameters of the loyalty program. Using CareCloud CRM, the user can administer loyalty programs with point schemes, status programs, programs with instant discount as well as coalition partner´s programs.

The user can define levels of membership and statuses of the loyalty program, including the forms of their acquisition; method of recalculation of spending to points, amount of general discount and the scope of validity for individual membership levels, generation of vouchers and bonuses, etc.
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E-shop

CareCloud includes the module E-shop, which allows easy creation of the advanced own E-shop and easy connection to the other CareCloud modules. It enables online closing of the customer accounts and creation of invoices including discounts, vouchers, promotions and campaignes, that are defined by the E-shop users.

CareCloud E-shop includes user administration of the product catalogue, product clasiffication to the product groups and price relations, content administration through CMS or connection to payment gateways for easy credit card or bank transfer payments.
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E-shop

CareCloud includes the module E-shop, which allows easy creation of the advanced own E-shop and easy connection to the other CareCloud modules. It enables online closing of the customer accounts and creation of invoices including discounts, vouchers, promotions and campaignes, that are defined by the E-shop users. CareCloud E-shop includes user administration of the product catalogue, product clasiffication to the product groups and price relations, content administration through CMS or connection to payment gateways for easy credit card or bank transfer payments.

The Upsell feature allows the user to offer the other products connected within the same product group and increase the customer’s turnover this way. It is fully administrated functionality. Users can define more upsell combinations which can be viewed due to defined criteria. Cross-sell (Xsell) gives the possibility of offering additional products from other product categories. There is the possibility of displaying more predefined combinations to one selected product for Xsell and Upsell, too.
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Data mining, prediction

Data mining, prediction

System integration

CareCloud CRM allows interconnection of primary source systems such as: POS system, Internet portal, economic software, warehouse system, Internet shop, document repository, accounting system, reservation system, payment gate or existing ERP system by using pre-defined communication interfaces with the central integration platform CareCloud CRM.
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System integration

CareCloud CRM allows interconnection of primary source systems such as: POS system, Internet portal, economic software, warehouse system, Internet shop, document repository, accounting system, reservation system, payment gate or existing ERP system by using pre-defined communication interfaces with the central integration platform CareCloud CRM.

The use of CareCloud CRM allows mutual integration of primary systems in one effectively working harmonic unit. It contains usefully designed infrastructure focused on the support of particular business processes.

Subsystems, with which the exchange of data is necessary, have a defined interface at their disposal, thanks to which they communicate centrally with the integration platform. When deploying CareCloud CRM, the system integration ensures interconnection of particular subsystems, facilitates their mutual communication and brings a reduction of operating costs. It also increases system stability, increases system security and supports the potential of further system development.

From the point of view of the customer, this well-organized integration with primary systems brings information of a higher quality for customer service as well as marketing, improves the level of services and encourages greater loyalty from customers.

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Deployment and Licensing

CareCloud CRM can be provided in a SaaS form (Software as a Service in Cloud). The customer pays only as much as the customer uses and the monthly fee is calculated based on the estimated number of imported purchasing transactions and the used modules, without respect to the limit of number of users. The database is standard saved in a secured hosting centre on the backbone network.
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Deployment and Licensing

CareCloud CRM can be provided in a SaaS form (Software as a Service in Cloud). The customer pays only as much as the customer uses and the monthly fee is calculated based on the estimated number of imported purchasing transactions and the used modules, without respect to the limit of number of users. The database is standard saved in a secured hosting centre on the backbone network.

Alternatively, CareCloud can be installed on the database machine in a client´s VPN, or on servers which are in the client´s ownership and under client´s management. The application CRM CareCloud can be accessed regardless of the way of deployment, through any web browser from many various end appliances after logging in with the relevant access rights.
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Service Level Agreement SLA

The operational standard in the case of cloud solution is concluding a contract about the guaranteed level and availability of SLA services on the level of 99.9%, with a contractual penalty if the guaranteed parameters are not kept to. Data is saved on the backbone network in the hosting centre. The new versions and updates are easily and operatively distributed to the users without long outages and costly administration of upgrades. This increases the availability of services.
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Service Level Agreement SLA

The operational standard in the case of cloud solution is concluding a contract about the guaranteed level and availability of SLA services on the level of 99.9%, with a contractual penalty if the guaranteed parameters are not kept to. Data is saved on the backbone network in the hosting centre. The new versions and updates are easily and operatively distributed to the users without long outages and costly administration of upgrades. This increases the availability of services.

CareCloud CRM is an inexpensive solution with flexible possibilities of payment, which allows clients to plan operating costs easily. The price model of the cloud solution with payments according to the use of individual modules allows the transfer of investment expenses to regular operating expenses.
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Global availability

Thanks to CareCloud CRM it is possible to interconnect teams in various company branches in various countries, regardless of their geographic location and provide integrated, localized tools which help them communicate, co-operate and achieve better results in global organization.
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Global availability

Thanks to CareCloud CRM it is possible to interconnect teams in various company branches in various countries, regardless of their geographic location and provide integrated, localized tools which help them communicate, co-operate and achieve better results in global organization.

All data can be located in one data warehouse – this ensures a significant reduction in the operating costs of CRM solution, as well as simplification of access to data, training of users and operative deployment of a customized cloud solution.
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System administration

In the CareCloud CRM, the user can administer a large number of parameters and adjust the system to the needs and requirements specific for various business activities. It is very easy to create groups of users and define their roles and access rights to particular functional units and to selected operations.
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System administration

In the CareCloud CRM, the user can administer a large number of parameters and adjust the system to the needs and requirements specific for various business activities. It is very easy to create groups of users and define their roles and access rights to particular functional units and to selected operations.


The user with the relevant administrator´s authorization can completely administer the database of users of CareCloud CRM. Users can start using the system immediately, which helps clients to achieve maximum return on investment into CRM.
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Overview of services

The digital printing of documents, including coloured personalized data. Offset printing with consequent laser personalization. Large-format print of banners and other large-format carriers, including their personalization. Production and printing of plastic cards, key tags and other identification elements. Laser printing of flat documents.
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Overview of services

The digital printing of documents, including coloured personalized data. Offset printing with consequent laser personalization. Large-format print of banners and other large-format carriers, including their personalization. Production and printing of plastic cards, key tags and other identification elements. Laser printing of flat documents.

Production and coloured all-format print of envelopes. The print of variable data on envelopes. Machine completion of standard formats of envelopes. Completion of non-standard formats of envelopes. Enveloping. Wrapping into foil. Folding, perforation and inserting of enclosures into envelopes. Complete processing of parcel shipments.

This all we will prepare in our digital printing centre. We hope we have not forgotten anything :-)
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Digital print

The printing machine Konica Minolta Bizhub Press C6000 combines high-speed coloured print production of variable personalized print data with extended possibilities for integration of professional completion. With its abilities to create a picture and perfectly consistent quality of print, the models of Bizhub PRESS C6000 series open a new era of great quality of coloured prints.
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Digital print

The printing machine Konica Minolta Bizhub Press C6000 combines high-speed coloured print production of variable personalized print data with extended possibilities for integration of professional completion. With its abilities to create a picture and perfectly consistent quality of print, the models of Bizhub PRESS C6000 series open a new era of great quality of coloured prints.

Bizhub PRESS C6000 provides digital coloured production with a high efficiency of 100,000 coloured pages per day. A unique picture quality, impressive print resolution (1 200 x 1 200 dpi x 8 bit) is able to perfectly reproduce even the smallest characters and the thinnest lines. In combination with a great toner Simitri HD, the result corresponds to the quality of the offset print.

Absolute consistency of output is ensured by the technology S.E.A.D. II, FM screening, stability monitoring and density check. The machine is equipped with a sophisticated system of leading the paper and versatile completion, including binding V1, binding V2 and multi-position hole punching.
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Lettershop Easymailer Kern

Kern 515 EasyMailer ® offers a completely new technology for personalized mailing. It is a unique solution which is able to produce personalized envelopes from printed sheets of paper of A3 or A4 format in one step. Comparison of optical marks ensures data integrity.
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Lettershop Easymailer Kern

Imagine that you are able to print simultaneously a letter and envelope in full colours and with variable graphics/text both on a sheet of A3/A4 format paper on the front and back side. Then imagine that a personalized document is packed into a correct pre-printed envelope and ready to be sent in one step. Exactly this is offered by a unique solution called Easymailer.

Kern 515 EasyMailer ® offers a completely new technology for personalized mailing. It is a unique solution which is able to produce personalized envelopes from printed sheets of paper of A3 or A4 format in one step. Comparison of optical marks ensures data integrity.

Kern 515 EasyMailer allows easy personalized communication with prospective and current customers. Revolution in Direct Mail services and in transactional processing of mail is a reality. Kern 515 EasyMailer brings in a new era of variable digital and offset print. Graphic changes, printing and sending is completed in one operation.

To gain the customer´s attention is not an easy task. Personalized letters and envelopes which are above the scope of a plain text, name and address, attract attention. Test results show that by the use of personalized technology you can achieve an increase in response rate of between 5% and 20%.
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Personalization of documents

We have a wide range of machines for personalization of various carriers of variable data at disposal. In principle, we are able to personalize any paper document, envelope or plastic card. However, everybody can do it today.
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Personalization of documents

We have a wide range of machines for personalization of various carriers of variable data at disposal. In principle, we are able to personalize any paper document, envelope or plastic card. However, everybody can do it today. Is your current supplier able to personalize a metal box, a stone cube, brick, hardbound leather book or a twenty-meter long banner?

Test the limits of our technical possibilities in printing of variable data.
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Parcel shipments

We prepare for sending and send parcels of any dimensions and types, intended for postal transport or delivery through courier services and shipping companies. We package into parcels goods and other materials according to requirements and distribution plans. We package into cardboard, tubes, cardboard blanks, foil or paper packaging.
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Parcel shipments

We prepare for sending and send parcels of any dimensions and types, intended for postal transport or delivery through courier services and shipping companies. We package into parcels goods and other materials according to requirements and distribution plans. We package into cardboard, tubes, cardboard blanks, foil or paper packaging.

We equip parcels with all necessary documents which the selected shipping company requires, print invoices and delivery notes to shipments. We make necessary financial transactions in the case of cash on delivery. We send fragile goods, oversized, express, valuable and registered parcels and cash on delivery or to hand, to any country in the world.

Test whether we are able to send almost anything!
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Plastic cards

Plastic loyalty cards and credit cards are the basic means for strengthening of loyalty of stable customers and acquisition of new ones. They create a relationship between the customer and the company and they are a carrier of discounts, bonuses, customer´s identification or also a ticket.
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Plastic cards

Plastic loyalty cards and credit cards are the basic means for strengthening of loyalty of stable customers and acquisition of new ones. They create a relationship between the customer and the company and they are a carrier of discounts, bonuses, customer´s identification or also a ticket.

The size of a standard plastic card according to ISO standard is 85.60 mm (± 0.12 mm) x 54 mm (± 0.08 mm) and the card´s thickness is 0.76 mm.

During card production, however, it is not necessary to follow only this standard size. On customer´s request it is possible to create creative atypical solutions – plastic cards can have various shapes, they can be delivered with a key tag or other carriers of identification.

If you need a plastic card, do not hesitate to contact us!
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Kinds and types of cards

Cards can be used as data carriers (plastic cards with a chip, with a magnetic stripe) or cards can be intended only for identification of the customer (cards with a signature field, personalized cards).
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Kinds and types of cards

Chip and magnetic cards
According to the purpose for which the cards shall be used, it is possible to select their kind – cards as data carriers (plastic cards with a chip, with a magnetic stripe) or cards intended for the identification of a customer (cards with a signature field, personalized cards). It is possible to combine data carriers and types of personalization on cards. They can be complemented with metallic pads and covered with glossy or matt laminate. Matt laminate is suitable for the surface due to the card protection; however, it cannot be subsequently personalized with a thermal print.

Integrated and paper cards
Integrated or temporary paper cards are also used, especially as time limited identification elements. Integrated cards are produced in a sandwich form, when the pre-cut card can be easily extracted from the backing paper pad. The easiest and the cheapest form are paper cards which are perforated circumferentially and thanks to this they can be extracted from a sheet of paper, where the cards are placed.

We will be happy to advise, recommend and produce an optimal combination for your company!
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Card personalization

Every card becomes unique when it is complemented with personalization elements such as thermoprint, embossing, hotstamping or signature field.
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Card personalization

Every card becomes unique when it is complemented with personalization elements such as thermoprint, embossing, hotstamping or signature field. The card can also be equipped with a photo, scratch area, hologram or for example heat foil.

Digital print
Digital personalization is done immediately during card production on the all print production sheet. Personalized data is printed along with the card design, personalized print is covered with a thick laminating foil and subsequently the plastic is cut out according to the card size. This technique can personalize coloured motifs or photographs.

Thermoprint
Thermoprint personalizes individual finished plastic cards. Data is printed directly onto the card´s surface. Alphanumerical characters and barcodes can be printed as well as full-colour print. Thermoprint can be used for production of a small number of fully coloured personalized cards.

Re-transfer
Re-transfer technology personalizes individual cards. Personalized data is printed on laminating foil with a reverse print and subsequently the foil is laminated onto the card.

Laser engraving
Laser engraves personalized data directly onto the card´s surface. Besides personalization, it is also possible to engrave images in shades of grey.

Embossing
Individual cards are personalized by stamping the embossed font with a possibility of covering with colourful foil. The most often used are gold, silver and black foils. Alphanumeric characters can be embossed in the size of 0.3 mm and 0.5 mm and in a line can be up to 29 characters.
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Complete solution

We offer a complete solution for implementation of loyalty cards to your company. We will propose the concept of preparation, help with selection of a suitable production technology and personalization, deliver cards to customers and deliver software equipment for the administration of the card system.
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Complete solution

We offer a complete solution for implementation of loyalty cards to your company. We will propose the concept of preparation, help with selection of a suitable production technology and personalization, deliver cards to customers and deliver software equipment for the administration of the card system.

Contact us and we will prepare a tailored solution for you.
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Multilingual Call Centre

Our company has extended the services of the international multilingual call centre. We communicate not only in Czech, Slovak and Polish, but also in Italian, German, French and English. We process calls from many various countries besides others also from Belgium, Netherlands, Italy, France, Germany, Luxembourg, Austria, Switzerland, Poland and Slovakia.
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Multilingual Call Centre

Our company has extended the services of the international multilingual call centre. We communicate not only in Czech, Slovak and Polish, but also in Italian, German, French and English. We process calls from many various countries besides others also from Belgium, Netherlands, Italy, France, Germany, Luxembourg, Austria, Switzerland, Poland and Slovakia.

Operators are native speaker in the project´s language to which they are assigned by a call centre supervisor. Tests of language skills are a necessary part of the interview process and are followed up with regular training. Test the communication and language skills of our operators!
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Tailored Call Centre

We offer a unique service called TAILORED CALL CENTRE which is based on the sharing of all capacities of the professional Call Centre. We will provide you with partial or complete outsourcing of technical background and human resources. You can use virtual exchange and any kind of communication you can solve with customers alone.

We offer the rent of a Call Centre which we can tailor to your requirements. We can also arrange a complete outsourcing of the Call Centre using our technology with our professionally trained employees.
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Tailored Call Centre

We offer a unique service called TAILORED CALL CENTRE which is based on the sharing of all capacities of the professional Call Centre. We will provide you with partial or complete outsourcing of technical background and human resources. You can use virtual exchange and any kind of communication you can solve with customers alone. We offer the rent of a Call Centre which we can tailor to your requirements. We can also arrange a complete outsourcing of the Call Centre using our technology with our professionally trained employees.

A tailored Call Centre is intended especially for companies with high demands on quality and complexity of solutions, with the need for efficient and professional communication with current and prospective customers. It will be appreciated especially by companies which implement Customer Relationship Management (CRM) solution as a tool for efficient relationship management with customers.

You can use the service of virtual VoIP exchange and simultaneously any kind of communication with customers can be solved by your people regardless of the location or physical presence. Complete communication with customers can be distributed between internal and shared external capacities without any charges. Capacities can be changed by the user according to your current needs. Internal and external employees can have the same resources at their disposal, including the possibility of using cloud CRM platform called CareCloud CRM.

We offer analysis of your current status, analysis of needs, solution proposal, implementation, operation, supervision and consultancy of the professional Call Centre for communication with your customers. Take advantage of using one supplier for the entire complex of Call Centre services.

If you are thinking of opening a professional Call Centre and you do not want to deal with the purchase of all equipment, sorting out technical background or choosing and training your own employees, then it is an ideal solution just for you!
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Inbound telemarketing

By using inbound telemarketing (administration of incoming calls), the customer gets a space for fast reaction to the marketing campaign, can get necessary information (green lines), order selected goods (ordering lines), use technical support (Help desk) or reply to competition questions (competition lines).
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Inbound telemarketing

By using inbound telemarketing (administration of incoming calls), the customer gets a space for fast reaction to the marketing campaign, can get necessary information (green lines), order selected goods (ordering lines), use technical support (Help desk) or reply to competition questions (competition lines).

No matter what type of line it is, the high quality performance of the operator is crucial. This performance is created by a continuous process of product and communication trainings and efficient individual coaching.

An important part of the operation of a good Call Centre is regular inspection and analysis of recorded calls, consulting with statistically less successful operators, check of work with the script and check of the CRM record with the recorded call.

Come to persuade yourselves how well we work with the operators!
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Electronic communication

We offer a complete delivery of your electronic communication (email, SMS, personalized web, Facebook, MMS) in two ways – delivery of electronic communication as a service or the use of cloud platform CareCloud CR which can be user controlled. An electronic communication campaign can be completely prepared, sent and evaluated in this modular CRM application. Also, a server platform for centralized processing of electronic communication with customers is a part of the CareCloud CRM solution.

It does not matter whether it is an email, SMS, MMS, Facebook or personalized webpage
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Electronic communication

We offer a complete delivery of your electronic communication (email, SMS, personalized web, Facebook, MMS) in two ways – delivery of electronic communication as a service or the use of cloud platform CareCloud CR which can be user controlled. An electronic communication campaign can be completely prepared, sent and evaluated in this modular CRM application. Also, a server platform for centralized processing of electronic communication with customers is a part of the CareCloud CRM solution.

CareCloud CRM allows simple preparation of data for the realization of the campaign based on the definition of parameters and selected criteria of the selected segment. The module Campaign can test sending and displaying of prepared DM communication, a campaign with selected priority can be sent and subsequently its success rate can be assessed by comparison with the shopping behaviour of unaddressed groups. CareCloud CRM is able to choose a segment which will best react to the selected way of marketing communication according to many various criteria and which facilitates user preparation thanks to saved templates and makes the setting of the campaign faster and easier.

CareCloud CRM contains direct connection to SMS gate. There are modules for communication with web applications or Facebook by using web services at disposal.

By using email marketing you can achieve long-term, fast and relatively cheap personalized communication. By using electronic mail we send mass emails (newsletters), congratulations on various events (name days, birthdays, wedding anniversaries), notifications or comments. We completely process communication with customers within the customer service.

Test whether we can fulfil all the requirements which you put on quality electronic communication with your customers!

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Outbound telemarketing

Outbound telemarketing (management and processing of outgoing calls) can be used for the building and update of databases, verification and adding entry information, mapping and market research or as a part of the customer care program. However, sales calls or telesales are the base of our outgoing calls.

Test our sales skills, we guarantee that we will achieve better results than your current Call Centre!
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Outbound telemarketing

Outbound telemarketing (management and processing of outgoing calls) can be used for the building and update of databases, verification and adding entry information, mapping and market research or as a part of the customer care program. Telemarketing is a more and more active part of sales activities.

Through active calling we offer a wide range of goods and services for our clients – mobile and data tariffs, language courses, insurance, credit cards, underwear, therapeutic preparations, books or school supplies. Our combination of quality preparation of the project, a sophisticated system of trainings in communication and sales skills for operators and the use of modern technology of the Call Centre bear fruit in the form of premium sales results.

Test our sales skills and we guarantee that we will achieve better results than your current Call Centre!
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Job

Operátor projektu Vodafone pro firemní zákazníky

Hledáme zkušeného prodejce na HPP pro prodej služeb společnosti Vodafone firemním zákazníkům.

Popis pozice:

Jste cílevědomý, komunikativní, máte obchodního ducha a zkušenost s přímým prodejem? Pak hledáme právě Vás! Nabízíme Vám perspektivní kariéru, silné zázemí a příjemnou atmosféru našeho call centra.

Náplň práce:

- oslovování potenciálních zákazníků prostřednictvím telefonu
- aktivní prodej služeb a produktů Vodafone prostřednictvím telefonu
- sestavování optimálních řešení mobilních služeb pro firmy
- v případě vašeho zájmu možnost rozšíření náplně práce o osobní schůzky s klienty

Nabízíme:

- perspektivní práci v moderním call centru
- velmi dobré finanční ohodnocení (základ 15 000 Kč + bonusy za prodej, podle výsledků až 10 000 Kč navíc)
- pravidelné motivační soutěže s hodnotnými výhrami (mobilní telefony, finanční odměny, poukázky na nákup, lístky do kina apod.)
- výuka angličtiny zdarma
- stravenky
- příjemné pracovní prostředí v mladém týmu
- nástup ihned

Kontakt:

Lukáš Antoš
Telefon: 774 772 699
E-mail: lukas.antos@vodafone.com

Operátor call centra - brigáda DPP

Naše call centrum hledá nové tváře pro vytvoření PROFESIONÁLNÍHO TÝMU OPERÁTORŮ.

Nabízíme brigádu v příjemném, moderním prostředí. Pracovní náplní je aktivní telemarketing, pracovní směny jsou ve všední den od 8 do 16 hodin a od 16 do 21 hodin, o víkendech od 10 do 18 hodin. Lze dohodnout pouze některé hodiny či dny v týdnu, upřednostňujeme dlouhodobou spolupráci. Odměna závisí na výkonu, výdělek se pohybuje mezi 70 a 140 Kč/hod., průměr je cca 100 Kč/hod. Pro nejlepší operátory nabízíme další bonusy a odměny.
Požadujeme:
* Výborné komunikační schopnosti, perfektní artikulaci a znalost českého jazyka
* Příjemné vystupování
* Ochotu a schopnost učit se novým věcem
* Možnost dlouhodobé spolupráce
* Docházka minimálně 3x - 4x v týdnu. - PODMÍNKA!!!

Brigáda je vhodná zejména pro studenty, aktivní důchodce, nezaměstnané osoby, maminky na mateřské dovolené a invalidní důchodce.

Kontaktní osoba:

Jarka Žákovská
Telefon: 608 444 258
E-mail: jarka@cortex.cz

Databázový specialista IT analytik

Chceš-li pracovat na projektech pro významné zákazníky, jsi ochoten věnovat práci patřičné úsilí, pracovat v kvalitním týmu a dostávat adekvátní odměnu, přidej se tedy do našeho týmu na pozici PHP programátor na HPP.

Požadujeme:

- dobrá znalost PHP5 a principů OOP
- dobrá znalost databáze MySQL nebo PostgreSQL
- znalost (X)HTML, XML, CSS, JS
- schopnost pracovat s analytickým zadáním nebo dokumentací
- schopnost práce v týmu
- znalost anglického jazyka alespoň na úrovni čtení dokumentace

Výhodou:

- znalost některého frameworku (Nette, Kohana, Zend)
- znalost Web Services - SOAP, XML-RPC
- znalost návrhových vzorů
- dobré komunikační schopnosti, ochota učit se novým věcem

Nabízíme:

- volná pracovní doba
- firemní akce, občerstvení na pracovišti
- příspěvěk na vzdělání
- stravenky
- vzdělávací kurzy, školení

Kontakt:

Miloslav Pexa
Telefon: 608 444 258
E-mail: pexa@cortex.cz