{"id":5591,"date":"2022-06-10T14:46:06","date_gmt":"2022-06-10T12:46:06","guid":{"rendered":"https:\/\/www.cortex.cz\/?page_id=5591"},"modified":"2025-02-11T14:56:42","modified_gmt":"2025-02-11T13:56:42","slug":"7-tipu-pro-lepsi-zakaznicky-servis","status":"publish","type":"page","link":"https:\/\/www.cortex.cz\/en\/call-centrum\/7-tipu-pro-lepsi-zakaznicky-servis\/","title":{"rendered":"7 tip\u016f pro lep\u0161\u00ed z\u00e1kaznick\u00fd servis"},"content":{"rendered":"\n<h1>\n\t\tCortex V\u00e1m p\u0159in\u00e1\u0161\u00ed:\n\t<\/h1>\n<h2>\n\t\t7 tip\u016f pro lep\u0161\u00ed z\u00e1kaznick\u00fd servis\n\t<\/h2>\n\t<p>Pro cel\u00e9 call centrum nastavte kl\u00ed\u010dov\u00e9 metriky (KPI) jako je pr\u016fm\u011brn\u00e1 doba \u010dek\u00e1n\u00ed, procento zvednut\u00fdch hovor\u016f a procento pozitivn\u00edch hodnocen\u00ed.<\/p>\n<p>Nastavte KPI i pro jednotliv\u00e9 oper\u00e1tory pro podporu osobn\u00ed zodpov\u011bdnosti jednotliv\u00fdch \u010dlen\u016f t\u00fdmu.<\/p>\n<p>KPI m\u011b\u0159te kontinu\u00e1ln\u011b a pravideln\u011b vyhodnocujte, a\u0165 m\u00e1te p\u0159ehled o pln\u011bn\u00ed c\u00edl\u016f a v\u00fdkonnosti jednotlivc\u016f i t\u00fdmu.<\/p>\n<p>Vyhodnocen\u00ed pou\u017eijte jako podklad pro procesn\u00ed zm\u011bny, c\u00edlen\u00fd tr\u00e9nink a hodnocen\u00ed oper\u00e1tor\u016f. U\u017e nikdy nebudete st\u0159\u00edlet na slepo!<\/p>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/01.png\" alt=\"01\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/01.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/01-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/01-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/01-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"01\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/02.png\" alt=\"02\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/02.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/02-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/02-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/02-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"02\" onerror=\"this.style.display='none'\"  \/>\n\t<p>R\u016fst se net\u00fdk\u00e1 pouze nov\u00e1\u010dk\u016f! Nastavte osobn\u00ed c\u00edle v\u0161em oper\u00e1tor\u016fm dle jejich zku\u0161enost\u00ed a v\u00fdkon\u016f.<\/p>\n<p>K c\u00edl\u016fm p\u0159ipojte i \u010dasov\u00fd harmonogram, spole\u010dn\u011b si vyhodno\u010fte, zda se c\u00edle poda\u0159ilo naplnit a domluvte, kam se posunete d\u00e1le.<\/p>\n<p>Nespln\u011bn\u00ed c\u00edle nen\u00ed v\u017edy zp\u016fsobeno neaktivitou, \u010di nedbalost\u00ed. Zjist\u011bte, jak\u00e9 podm\u00ednky pom\u016f\u017eou oper\u00e1torovi c\u00edl naplnit.<\/p>\n\t<p>Zku\u0161en\u00ed oper\u00e1to\u0159i zodpov\u00ed 90 % ot\u00e1zek z hlavy, ale ob\u010das p\u0159ijde od z\u00e1kazn\u00edka z\u00e1ludn\u00e1 ot\u00e1zka, kter\u00e1 padne jednou za p\u016fl roku.<\/p>\n<p>Proto je d\u016fle\u017eit\u00e9 v\u00e9st a pr\u016fb\u011b\u017en\u011b aktualizovat znalostn\u00ed b\u00e1zi, do kter\u00e9 se oper\u00e1tor m\u016f\u017ee b\u011bhem hovoru pod\u00edvat a hbit\u011b odpov\u011bd\u011bt bez nutnosti zp\u011btn\u00e9ho vol\u00e1n\u00ed.<\/p>\n<p>Dopl\u0148ujte do b\u00e1ze i netypick\u00e9 a m\u00e1lo frekventovan\u00e9 ot\u00e1zky. Ty si oper\u00e1to\u0159i dohled\u00e1vaj\u00ed nej\u010dast\u011bji.<\/p>\n<p>Kvalitn\u00ed znalostn\u00ed b\u00e1ze V\u00e1m nav\u00edc v\u00fdrazn\u011b usnadn\u00ed za\u0161kolen\u00ed nov\u00e1\u010dk\u016f v t\u00fdmu.<\/p>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/03.png\" alt=\"03\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/03.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/03-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/03-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/03-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"03\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/04.png\" alt=\"04\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/04.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/04-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/04-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/04-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"04\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Jasn\u011b definujte pravomoce oper\u00e1tor\u016f, team leader\u016f a manager\u016f ve vztahu k z\u00e1kaznick\u00fdm po\u017eadavk\u016fm.<\/p>\n<p>Tuto definici zapi\u0161te do p\u00edsemn\u00e9 podoby a ujist\u011bte se, \u017ee ji maj\u00ed k dispozici v\u0161ichni kolegov\u00e9 v z\u00e1kaznick\u00e9m servisu.<\/p>\n<p>M\u00e1te tak jistotu, \u017ee ka\u017ed\u00e9 rozhodnut\u00ed se dostane ke kompetentn\u00ed osob\u011b hned a nebude putovat po cel\u00e9m z\u00e1kaznick\u00e9m servisu.<\/p>\n<p>Zabr\u00e1n\u00edte i chyb\u00e1m a konflikt\u016fm v t\u00fdmu, proto\u017ee je p\u00edsemn\u011b ur\u010deno, kdo sm\u00ed o \u010dem rozhodovat.<\/p>\n\t<p>Komunikace je kl\u00ed\u010dem k \u00fasp\u011bchu, ale komunikovat se mus\u00ed i v mezi \u010dleny z\u00e1kaznick\u00e9ho servisu a s ostatn\u00edmi odd\u011blen\u00edmi.<\/p>\n<p>Na pravideln\u00fdch sch\u016fzk\u00e1ch informujte o novink\u00e1ch z firmy, nov\u00fdch produktech, postupech a pl\u00e1novan\u00fdch akc\u00edch.<\/p>\n<p>Sb\u00edrejte informace z ostatn\u00edch odd\u011blen\u00ed o tom, co se chyst\u00e1 a kdy. Tyto informace potom distribuujte oper\u00e1tor\u016fm pomoc\u00ed ob\u011b\u017en\u00edku, nebo v r\u00e1mci meetingu.<\/p>\n<p>Nastavte i opa\u010dn\u00fd sm\u011br komunikace. Opakovan\u00e9 st\u00ed\u017enosti \u010di nepochopen\u00ed z\u00e1kazn\u00edky je pot\u0159eba p\u0159edat na spr\u00e1vn\u00e9 odd\u011blen\u00ed, aby do\u0161lo k n\u00e1prav\u011b.<\/p>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/05.png\" alt=\"05\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/05.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/05-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/05-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/05-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"05\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/06.png\" alt=\"06\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/06.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/06-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/06-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/06-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"06\" onerror=\"this.style.display='none'\"  \/>\n\t<p>Spr\u00e1vn\u011b zvolen\u00e1 CRM platforma rozhoduje o tom, jak kvalitn\u011b a rychle budou Va\u0161i oper\u00e1to\u0159i pracovat. Volte ji pe\u010dliv\u011b.<\/p>\n<p>Oper\u00e1tor pot\u0159ebuje dohledat historii z\u00e1kazn\u00edka rychle a snadno b\u011bhem hovoru. Pokud mus\u00ed prohled\u00e1vat n\u011bkolik syst\u00e9m\u016f, tak roste d\u00e9lka hovor\u016f a kles\u00e1 spokojenost jak oper\u00e1tora, tak z\u00e1kazn\u00edka.<\/p>\n<p>Pokud se oper\u00e1tor\u016fm s platformou nebude pracovat pohodln\u011b, tak si budou pr\u00e1ci uleh\u010dovat, budou vynech\u00e1vat pole a syst\u00e9m obch\u00e1zet.<\/p>\n<p>V\u0161echna data na jednom m\u00edst\u011b a snadn\u00e1 tvorba ticketu jsou z\u00e1kladem \u00fasp\u011bchu.<\/p>\n\t<p>Firemn\u00ed kultura z\u00e1sadn\u011b ovliv\u0148uje n\u00e1ladu v t\u00fdmu, ale i p\u0159\u00edstup oper\u00e1tor\u016f b\u011bhem hovor\u016f.<\/p>\n<p>Budujte kulturu, kde m\u00e1te z\u00e1kazn\u00edky r\u00e1di a v\u00e1\u017e\u00edte si jejich \u010dasu stejn\u011b, jako si v\u00e1\u017e\u00edte \u010dasu kolegy. Jen tak budete m\u00edt p\u0159\u00e1telsk\u00fd z\u00e1kaznick\u00fd servis, kter\u00fd z\u00e1kazn\u00edka ujist\u00ed, \u017ee si vybral spr\u00e1vn\u011b.<\/p>\n<p>Prob\u00edrejte s oper\u00e1tory modelov\u00e9 situace, aby se oper\u00e1to\u0159i vc\u00edtili do role z\u00e1kazn\u00edka a pochopili jeho perspektivu.<\/p>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/07.png\" alt=\"07\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/07.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/07-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/07-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/07-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"07\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t\t\t\t<a href=\"#kontaktujte-nas\" target=\"_self\" itemprop=\"url\" rel=\"noopener\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/08.png\" alt=\"08\" itemprop=\"image\" height=\"683\" width=\"683\" srcset=\"https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/08.png 683w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/08-300x300.png 300w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/08-150x150.png 150w, https:\/\/www.cortex.cz\/wp-content\/uploads\/2022\/06\/08-12x12.png 12w\" sizes=\"(max-width: 683px) 100vw, 683px\" title=\"08\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t<p>Kvalitn\u00ed z\u00e1kaznick\u00fd servis vy\u017eaduje mnoho \u00fasil\u00ed, zku\u0161enost\u00ed a pr\u016fb\u011b\u017en\u00e9 p\u00e9\u010de.<\/p>\n<p>Sv\u011b\u0159te se do rukou profesion\u00e1l\u016f s 25let\u00fdmi zku\u0161enostmi.<\/p>\n\t\t\t<a href=\"#kontaktujte-nas\" target=\"_self\" rel=\"noopener\">\n\t\t\t\t\t\t\t<u>NEZ\u00c1VAZN\u011a POPTAT<\/u>\n\t\t\t\t\t<\/a>\n\t<p><a href=\"https:\/\/www.cortex.cz\/\">ZP\u011aT NA \u00daVODN\u00cd STR\u00c1NKU<\/a><\/p>\n<h4>\n\t\tSPOLEHN\u011aTE SE NA CORTEX\n\t<\/h4>\n<h2>\n\t\tNapi\u0161te n\u00e1m\n\t<\/h2>\n\t<p>Vypl\u0148te sv\u00e9 kontaktn\u00ed \u00fadaje a my V\u00e1m zodpov\u00edme v\u0161echny ot\u00e1zky o z\u00e1kaznick\u00e9m servisu a zpracov\u00e1n\u00ed komunikace.<\/p>\n<p>Na\u0161e projektov\u00e1 mana\u017eerka V\u00e1s bude brzy kontaktovat.<\/p>\n\t<noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-9-cont\" class=\"nf-form-cont ninja-contact-form\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-9\" aria-describedby=\"nf-form-errors-9\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='9';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"Cortex Contact Me\",\"created_at\":\"2016-08-24 16:39:20\",\"form_title\":\"Contact Me\",\"default_label_pos\":\"hidden\",\"show_title\":0,\"clear_complete\":\"1\",\"hide_complete\":\"1\",\"logged_in\":\"0\",\"key\":\"\",\"conditions\":[],\"wrapper_class\":\"ninja-contact-form\",\"element_class\":\"\",\"add_submit\":\"1\",\"not_logged_in_msg\":\"\",\"sub_limit_number\":\"\",\"sub_limit_msg\":\"\",\"calculations\":[],\"formContentData\":[\"name\",\"email\",\"dial_code_1725443395747\",\"phone_1725442317772\",\"message\",\"souhlasim_se_zpracovanim_osobnich_udaju_souladu_s_dokumentem_ochrana_soukromi_1725443264110\",\"session_id_1725453129711\",\"gclid_1739175953651\",\"zdroj_kampane_1739278526149\",\"pay_per_click_1739278722431\",\"nazev_kampane_1739278590730\",\"odeslat_1725455465892\"],\"container_styles_background-color\":\"\",\"container_styles_border\":\"\",\"container_styles_border-style\":\"\",\"container_styles_border-color\":\"\",\"container_styles_color\":\"\",\"container_styles_height\":\"\",\"container_styles_width\":\"\",\"container_styles_font-size\":\"\",\"container_styles_margin\":\"\",\"container_styles_padding\":\"\",\"container_styles_display\":\"\",\"container_styles_float\":\"\",\"container_styles_show_advanced_css\":\"0\",\"container_styles_advanced\":\"\",\"title_styles_background-color\":\"\",\"title_styles_border\":\"\",\"title_styles_border-style\":\"\",\"title_styles_border-color\":\"\",\"title_styles_color\":\"\",\"title_styles_height\":\"\",\"title_styles_width\":\"\",\"title_styles_font-size\":\"\",\"title_styles_margin\":\"\",\"title_styles_padding\":\"\",\"title_styles_display\":\"\",\"title_styles_float\":\"\",\"title_styles_show_advanced_css\":\"0\",\"title_styles_advanced\":\"\",\"row_styles_background-color\":\"\",\"row_styles_border\":\"\",\"row_styles_border-style\":\"\",\"row_styles_border-color\":\"\",\"row_styles_color\":\"\",\"row_styles_height\":\"\",\"row_styles_width\":\"\",\"row_styles_font-size\":\"\",\"row_styles_margin\":\"\",\"row_styles_padding\":\"\",\"row_styles_display\":\"\",\"row_styles_show_advanced_css\":\"0\",\"row_styles_advanced\":\"\",\"row-odd_styles_background-color\":\"\",\"row-odd_styles_border\":\"\",\"row-odd_styles_border-style\":\"\",\"row-odd_styles_border-color\":\"\",\"row-odd_styles_color\":\"\",\"row-odd_styles_height\":\"\",\"row-odd_styles_width\":\"\",\"row-odd_styles_font-size\":\"\",\"row-odd_styles_margin\":\"\",\"row-odd_styles_padding\":\"\",\"row-odd_styles_display\":\"\",\"row-odd_styles_show_advanced_css\":\"0\",\"row-odd_styles_advanced\":\"\",\"success-msg_styles_background-color\":\"\",\"success-msg_styles_border\":\"\",\"success-msg_styles_border-style\":\"\",\"success-msg_styles_border-color\":\"\",\"success-msg_styles_color\":\"\",\"success-msg_styles_height\":\"\",\"success-msg_styles_width\":\"\",\"success-msg_styles_font-size\":\"\",\"success-msg_styles_margin\":\"\",\"success-msg_styles_padding\":\"\",\"success-msg_styles_display\":\"\",\"success-msg_styles_show_advanced_css\":\"0\",\"success-msg_styles_advanced\":\"\",\"error_msg_styles_background-color\":\"\",\"error_msg_styles_border\":\"\",\"error_msg_styles_border-style\":\"\",\"error_msg_styles_border-color\":\"\",\"error_msg_styles_color\":\"\",\"error_msg_styles_height\":\"\",\"error_msg_styles_width\":\"\",\"error_msg_styles_font-size\":\"\",\"error_msg_styles_margin\":\"\",\"error_msg_styles_padding\":\"\",\"error_msg_styles_display\":\"\",\"error_msg_styles_show_advanced_css\":\"0\",\"error_msg_styles_advanced\":\"\",\"allow_public_link\":0,\"embed_form\":\"\",\"form_title_heading_level\":\"3\",\"changeEmailErrorMsg\":\"Please enter a valid email address!\",\"changeDateErrorMsg\":\"Please enter a valid date!\",\"confirmFieldErrorMsg\":\"These fields must match!\",\"fieldNumberNumMinError\":\"Number Min Error\",\"fieldNumberNumMaxError\":\"Number Max Error\",\"fieldNumberIncrementBy\":\"Please increment by \",\"formErrorsCorrectErrors\":\"Please correct errors before submitting this form.\",\"validateRequiredField\":\"This is a required field.\",\"honeypotHoneypotError\":\"Honeypot Error\",\"fieldsMarkedRequired\":\" \",\"currency\":\"\",\"unique_field_error\":\"Formul\\u00e1\\u0159 s touto hodnotou ji\\u017e byl odesl\\u00e1n.\",\"drawerDisabled\":false,\"objectDomain\":\"display\",\"ninjaForms\":\"Ninja Forms\",\"fieldTextareaRTEInsertLink\":\"Insert Link\",\"fieldTextareaRTEInsertMedia\":\"Insert Media\",\"fieldTextareaRTESelectAFile\":\"Select a file\",\"formHoneypot\":\"If you are a human seeing this field, please leave it empty.\",\"fileUploadOldCodeFileUploadInProgress\":\"File Upload in Progress.\",\"fileUploadOldCodeFileUpload\":\"FILE UPLOAD\",\"currencySymbol\":\"&#36;\",\"thousands_sep\":\",\",\"decimal_point\":\".\",\"siteLocale\":\"en_US\",\"dateFormat\":\"m\\\/d\\\/Y\",\"startOfWeek\":\"1\",\"of\":\"of\",\"previousMonth\":\"Previous Month\",\"nextMonth\":\"Next Month\",\"months\":[\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"monthsShort\":[\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"weekdays\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"],\"weekdaysShort\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"weekdaysMin\":[\"Su\",\"Mo\",\"Tu\",\"We\",\"Th\",\"Fr\",\"Sa\"],\"recaptchaConsentMissing\":\"reCaptcha validation couldn&#039;t load.\",\"recaptchaMissingCookie\":\"reCaptcha v3 validation couldn&#039;t load the cookie needed to submit the form.\",\"recaptchaConsentEvent\":\"Accept reCaptcha cookies before sending the form.\",\"currency_symbol\":\"\",\"beforeForm\":\"\",\"beforeFields\":\"\",\"afterFields\":\"\",\"afterForm\":\"\"};form.fields=[{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":1,\"idAttribute\":\"id\",\"label\":\"Name\",\"key\":\"name\",\"type\":\"textbox\",\"created_at\":\"2016-08-24 16:39:20\",\"label_pos\":\"hidden\",\"required\":1,\"placeholder\":\"Va\\u0161e jm\\u00e9no\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"\",\"container_class\":\"\",\"input_limit\":\"\",\"input_limit_type\":\"characters\",\"input_limit_msg\":\"Character(s) left\",\"manual_key\":\"\",\"disable_input\":\"\",\"admin_label\":\"\",\"help_text\":\"\",\"desc_text\":\"\",\"disable_browser_autocomplete\":\"\",\"mask\":\"\",\"custom_mask\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"cellcid\":\"c3277\",\"field_label\":\"Name\",\"field_key\":\"name\",\"custom_name_attribute\":\"\",\"personally_identifiable\":\"\",\"value\":\"\",\"drawerDisabled\":false,\"id\":99,\"beforeField\":\"\",\"afterField\":\"\",\"parentType\":\"textbox\",\"element_templates\":[\"textbox\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":2,\"idAttribute\":\"id\",\"label\":\"Email\",\"key\":\"email\",\"type\":\"email\",\"created_at\":\"2016-08-24 16:39:20\",\"label_pos\":\"hidden\",\"required\":1,\"placeholder\":\"Emailov\\u00e1 adresa\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"\",\"container_class\":\"\",\"admin_label\":\"\",\"help_text\":\"\",\"desc_text\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"cellcid\":\"c3281\",\"field_label\":\"Email\",\"field_key\":\"email\",\"custom_name_attribute\":\"email\",\"personally_identifiable\":1,\"value\":\"\",\"drawerDisabled\":false,\"id\":100,\"beforeField\":\"\",\"afterField\":\"\",\"parentType\":\"email\",\"element_templates\":[\"email\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":3,\"idAttribute\":\"id\",\"label\":\"Dial code\",\"type\":\"hidden\",\"key\":\"dial_code_1725443395747\",\"default\":\"\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":106,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"hidden\",\"element_templates\":[\"hidden\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":4,\"idAttribute\":\"id\",\"label\":\"Phone\",\"type\":\"spn\",\"key\":\"phone_1725442317772\",\"label_pos\":\"hidden\",\"required\":1,\"default\":\"\",\"placeholder\":\"\",\"container_class\":\"\",\"element_class\":\"\",\"input_limit\":\"\",\"input_limit_type\":\"characters\",\"input_limit_msg\":\"Zb\\u00fdv\\u00e1 znak\\u016f\",\"manual_key\":false,\"admin_label\":\"\",\"help_text\":\"\",\"custom_mask\":\"\",\"custom_name_attribute\":\"phone\",\"personally_identifiable\":1,\"allow_ip_lookup\":1,\"show_selected_dial_code\":1,\"default_country\":\"cz\",\"preffered_countries\":[],\"only_countries\":[\"al\",\"at\",\"be\",\"ba\",\"bg\",\"hr\",\"cy\",\"cz\",\"dk\",\"fi\",\"fr\",\"de\",\"gr\",\"hk\",\"hu\",\"is\",\"ie\",\"il\",\"it\",\"jp\",\"lv\",\"li\",\"lt\",\"lu\",\"mk\",\"md\",\"me\",\"no\",\"pl\",\"pt\",\"ro\",\"rs\",\"sg\",\"sk\",\"si\",\"kr\",\"es\",\"se\",\"ch\",\"tw\",\"tr\",\"ua\",\"gb\"],\"allow_dropdown\":true,\"national_mode\":true,\"auto_hide_dial_code\":true,\"exclude_countries\":\"\",\"format_on_display\":true,\"drawerDisabled\":false,\"id\":104,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"parentType\":\"phone\",\"element_templates\":[\"spn\",\"tel\",\"textbox\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":5,\"idAttribute\":\"id\",\"label\":\"Message\",\"key\":\"message\",\"type\":\"textarea\",\"created_at\":\"2016-08-24 16:39:20\",\"label_pos\":\"hidden\",\"required\":1,\"placeholder\":\"Va\\u0161e zpr\\u00e1va\",\"default\":\"\",\"wrapper_class\":\"\",\"element_class\":\"\",\"container_class\":\"\",\"input_limit\":\"\",\"input_limit_type\":\"characters\",\"input_limit_msg\":\"Character(s) left\",\"manual_key\":\"\",\"disable_input\":\"\",\"admin_label\":\"\",\"help_text\":\"\",\"desc_text\":\"\",\"disable_browser_autocomplete\":\"\",\"textarea_rte\":\"\",\"disable_rte_mobile\":\"\",\"textarea_media\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"cellcid\":\"c3284\",\"field_label\":\"Message\",\"field_key\":\"message\",\"value\":\"\",\"drawerDisabled\":false,\"id\":101,\"beforeField\":\"\",\"afterField\":\"\",\"parentType\":\"textarea\",\"element_templates\":[\"textarea\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":6,\"idAttribute\":\"id\",\"label\":\"Souhlas\\u00edm se zpracov\\u00e1n\\u00edm osobn\\u00edch \\u00fadaj\\u016f  souladu s dokumentem Ochrana soukrom\\u00ed.\",\"type\":\"checkbox\",\"key\":\"souhlasim_se_zpracovanim_osobnich_udaju_souladu_s_dokumentem_ochrana_soukromi_1725443264110\",\"label_pos\":\"right\",\"required\":1,\"container_class\":\"\",\"element_class\":\"\",\"manual_key\":false,\"admin_label\":\"\",\"help_text\":\"\",\"default_value\":\"unchecked\",\"checked_value\":\"Za\\u0161krtnuto\",\"unchecked_value\":\"Neza\\u0161krtnuto\",\"checked_calc_value\":\"\",\"unchecked_calc_value\":\"\",\"drawerDisabled\":false,\"id\":105,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"parentType\":\"checkbox\",\"element_templates\":[\"checkbox\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":7,\"idAttribute\":\"id\",\"label\":\"Session ID\",\"type\":\"hidden\",\"key\":\"session_id_1725453129711\",\"default\":\"\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":107,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"hidden\",\"element_templates\":[\"hidden\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":7,\"idAttribute\":\"id\",\"label\":\"GCLID\",\"type\":\"hidden\",\"key\":\"gclid_1739175953651\",\"default\":\"\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":108,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"hidden\",\"element_templates\":[\"hidden\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":7,\"idAttribute\":\"id\",\"label\":\"Zdroj kampan\\u011b\",\"type\":\"hidden\",\"key\":\"zdroj_kampane_1739278526149\",\"default\":\"\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":109,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"hidden\",\"element_templates\":[\"hidden\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":7,\"idAttribute\":\"id\",\"label\":\"Pay per click\",\"type\":\"hidden\",\"key\":\"pay_per_click_1739278722431\",\"default\":\"\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":110,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"hidden\",\"element_templates\":[\"hidden\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":7,\"idAttribute\":\"id\",\"label\":\"N\\u00e1zev kampan\\u011b\",\"type\":\"hidden\",\"key\":\"nazev_kampane_1739278590730\",\"default\":\"\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":111,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"hidden\",\"element_templates\":[\"hidden\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"},{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":8,\"idAttribute\":\"id\",\"label\":\"ODESLAT\",\"key\":\"odeslat_1725455465892\",\"type\":\"submit\",\"created_at\":\"2016-08-24 16:39:20\",\"processing_label\":\"ZPRACOV\\u00c1N\\u00cd\",\"container_class\":\"\",\"element_class\":\"\",\"wrap_styles_background-color\":\"\",\"wrap_styles_border\":\"\",\"wrap_styles_border-style\":\"\",\"wrap_styles_border-color\":\"\",\"wrap_styles_color\":\"\",\"wrap_styles_height\":\"\",\"wrap_styles_width\":\"\",\"wrap_styles_font-size\":\"\",\"wrap_styles_margin\":\"\",\"wrap_styles_padding\":\"\",\"wrap_styles_display\":\"\",\"wrap_styles_float\":\"\",\"wrap_styles_show_advanced_css\":0,\"wrap_styles_advanced\":\"\",\"label_styles_background-color\":\"\",\"label_styles_border\":\"\",\"label_styles_border-style\":\"\",\"label_styles_border-color\":\"\",\"label_styles_color\":\"\",\"label_styles_height\":\"\",\"label_styles_width\":\"\",\"label_styles_font-size\":\"\",\"label_styles_margin\":\"\",\"label_styles_padding\":\"\",\"label_styles_display\":\"\",\"label_styles_float\":\"\",\"label_styles_show_advanced_css\":0,\"label_styles_advanced\":\"\",\"element_styles_background-color\":\"\",\"element_styles_border\":\"\",\"element_styles_border-style\":\"\",\"element_styles_border-color\":\"\",\"element_styles_color\":\"\",\"element_styles_height\":\"\",\"element_styles_width\":\"\",\"element_styles_font-size\":\"\",\"element_styles_margin\":\"\",\"element_styles_padding\":\"\",\"element_styles_display\":\"\",\"element_styles_float\":\"\",\"element_styles_show_advanced_css\":0,\"element_styles_advanced\":\"\",\"submit_element_hover_styles_background-color\":\"\",\"submit_element_hover_styles_border\":\"\",\"submit_element_hover_styles_border-style\":\"\",\"submit_element_hover_styles_border-color\":\"\",\"submit_element_hover_styles_color\":\"\",\"submit_element_hover_styles_height\":\"\",\"submit_element_hover_styles_width\":\"\",\"submit_element_hover_styles_font-size\":\"\",\"submit_element_hover_styles_margin\":\"\",\"submit_element_hover_styles_padding\":\"\",\"submit_element_hover_styles_display\":\"\",\"submit_element_hover_styles_float\":\"\",\"submit_element_hover_styles_show_advanced_css\":0,\"submit_element_hover_styles_advanced\":\"\",\"cellcid\":\"c3287\",\"field_label\":\"Submit\",\"field_key\":\"submit\",\"admin_label\":\"\",\"drawerDisabled\":false,\"id\":102,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"hidden\",\"parentType\":\"textbox\",\"element_templates\":[\"submit\",\"button\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"}];nfForms.push(form);<\/script>\n        \n\n","protected":false},"excerpt":{"rendered":"<p>Cortex V\u00e1m p\u0159in\u00e1\u0161\u00ed: 7 tip\u016f pro lep\u0161\u00ed z\u00e1kaznick\u00fd servis Pro cel\u00e9 call centrum nastavte kl\u00ed\u010dov\u00e9 metriky (KPI) jako je pr\u016fm\u011brn\u00e1 doba \u010dek\u00e1n\u00ed, procento zvednut\u00fdch hovor\u016f a procento pozitivn\u00edch hodnocen\u00ed. Nastavte KPI i pro jednotliv\u00e9 oper\u00e1tory pro podporu osobn\u00ed zodpov\u011bdnosti jednotliv\u00fdch \u010dlen\u016f t\u00fdmu. KPI m\u011b\u0159te kontinu\u00e1ln\u011b a pravideln\u011b vyhodnocujte, a\u0165 m\u00e1te p\u0159ehled o pln\u011bn\u00ed c\u00edl\u016f a&hellip;<\/p>","protected":false},"author":2,"featured_media":0,"parent":5215,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/pages\/5591"}],"collection":[{"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/comments?post=5591"}],"version-history":[{"count":26,"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/pages\/5591\/revisions"}],"predecessor-version":[{"id":6231,"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/pages\/5591\/revisions\/6231"}],"up":[{"embeddable":true,"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/pages\/5215"}],"wp:attachment":[{"href":"https:\/\/www.cortex.cz\/en\/wp-json\/wp\/v2\/media?parent=5591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}