The training of a good operator, who can listen to the client, ask the right questions and clearly define replies, requires the investment of a large amount of hard work.
I have a good feeling that due to the responsible work of our team of trainers we will succeed in it :-)
By sending the shipments the marketing campaign does not end. Processing and coordination of response for marketing activities, enabled by the use of various types of response methods (response cards, telemarketing, Internet, e-mail) and use of various communication methods (mail shipment, phone, newspaper, radio, television) follows.
Agip Club Premio is a loyalty program for the customers of the Agip petrol stations and this club currently connects more than 150,000 members. The club member receives a loyalty card,...
Agip Club Premio is a loyalty program for the customers of the Agip petrol stations and this club currently connects more than 150,000 members. The club member receives a loyalty card, on which points are credited after taking fuel. These can be used for purchase of gifts (goods and services) from the current offer of the club catalogue. Gifts can be received by the customer directly at the petrol station, or they are delivered to their address by post.
We arrange the company customer information line within this loyalty program which processes feedback from the customers, analyzes their reactions to the current club actions and strives to meet requirements and answer questions with as short a delay as possible.
Customer centre Agip Club Premio operates on weekdays from 9 to17 O?clock. The contact with customers is done by phone through the reply coupons and email correspondence.
The most frequent demands, which are solved by the operators on the line are crediting points, blocking lost, damaged or stolen cards, transfer of points onto a new card, change of address, claims regarding undelivered goods, requests related to the term of their receipt, demands for sending the catalogue and others.
Although this is a demanding project from the point of view of the quantity of new information and processing of non-standard customer?s demands, we are able to manage it to the customer?s satisfaction thanks to responsible team leaders and the mutual hard work of all participating employees.
