Our company has expanded the services provided by its call center. We can now offer inbound / outbound telemarketing, as well as email and chat services. We have recently widened the spectrum of languages we can speak, by adding Italian, English, French and German to Czech, Slovak and Polish.
Bata is one of the leading shoesellers in Europe. Its e-shop, Bata Home, has already been operative in many European states. To Bata the notion of Customers service extends well beyond shops...
Bata is one of the leading shoesellers in Europe. Its e-shop, Bata Home, has already been operative in many European states. To Bata the notion of Customers service extends well beyond shops to embrace phone and internet communication.
We have been working for Bata since 1999; in 2004 we expanded our services to Slovakia and in 2006 to Poland. In 2011 we were chosen for operating outsourced services for the following European countries: Italy, France, Switzerland, Germany, Austria, Belgium, Luxembourg, and Holland. In particular, our service (to these countries) consists in dealing with telephone and email enquiries, and with a wide range of issues concerning e-shopping such as stock availability, tracking and fulfilment of orders, and complaints.
